Terms and Conditions

Please read these terms and conditions carefully before ordering any Goods from us or subscribing to our Services. By placing an order for any of our Goods (“Goods”) or by subscribing to any of our Services (“Services”) you agree to be bound by these terms and conditions.
About us

We are Eden Valley Group. Our registered office is at 185 Manor Road, Erith, Kent, DA8 2AD.


Our acceptance of your order will take place once we have received payment from you in full. We will email you to confirm the order, at which point a contract will come into existence between you and us.

Products are subject to availability and if we are unable to accept your order or part of your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, or because we are unable to meet a collection date (or arranged delivery – telephone orders only) deadline you have specified, or for any other reason.

Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

Our Products

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. We will endeavour to supply items as close to the ordered weight as possible and guarantee items do not vary more that 15% of the displayed weight and price.

All meat orders will be charged according to the displayed weight and price of the items online. However if the weight exceeds our weight range then that item will be priced at a price per kilo that matches the initial displayed weight and price. [or similar]


You may cancel an order by 8 am of the week before the collection (online orders) or delivery date (telephone orders only, delivery charges on quote only). Any orders which are cancelled after 8am of the week before the collection or delivery date you may/will still be charged. In such circumstances, you will not be entitled to a refund. Cancellation must be done by telephone or online through your account with us.

If you cancel an order in accordance with these terms and we have already taken payment from you, we will reimburse you within 14 working days. We will reimburse you using the same means of payment as you used for the initial transaction.

Charges and Payment

The price of the Goods and our delivery charges will be as quoted by us or set out on our website from time to time.

Prices are inclusive of VAT (where applicable).

Prices and delivery charges are subject to change from time to time but we will always honour prices on orders already placed.

Payment for all Goods and Services must be by credit or debit card. We accept the following major cards – Visa & Mastercard.

We reserve the right to terminate our agreement with you if we are refused authority for payment at any time.

You agree to indemnify us in full against all costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of no less than £[20]. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

Delivery of the Goods

Delivery is only available for orders placed by telephone and we will quote on delivery accordingly. The online click & collect ordering service is collection only.

Sometimes due to reasons beyond our control, we may need to rearrange or cancel your collection (online orders)/ delivery (telephone orders) at short notice. We will give you as much notice of the changes as possible.

If you are not be available to collect your order (online orders)/ delivery of your order (telephone orders only, delivery charges on quote only) on the assigned date, we will not be held liable for the deterioration or expiry of the goods being delivered. You will be charged in full for the order.


If you are not satisfied with the goods we have provided to you, for a legitimate reason such as: items were missing; items were damaged; the delivery did not arrive then we will, at our discretion, offer you a refund as long as it can be shown, to our satisfaction.

If you are requesting a refund, we ask that you freeze the items immediately and contact us directly. Please retain all of the original packaging in the event the goods need to be returned to us, otherwise we will be entitled to charge you for packaging costs or the goods may not be returned.

Any refunds will exclude delivery costs.

Vouchers And Gift Cards

We may, from time to time, offer gift cards, discount promotions and other types of voucher (Voucher) that can be redeemed in the checkout process at www.edenvalleygroup.co.uk

If we have received payment in full for a Voucher, the Voucher is deemed to have been sold at the time of payment and all of these terms and conditions are applicable as between us and the owner of the Voucher (“Beneficiary”) when the Beneficiary redeems the Voucher by applying for a Service to commence.

A Voucher may only be used once by the Beneficiary and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.

We reserve the right to withdraw or deactivate any Voucher (other than a paid-up gift card) for any reason at any time.

Vouchers may be redeemed through the website or by telephone at our discretion. To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.

Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at the applicable rates from time to time.

We reserve the right to exclude the use of voucher codes on specific products.


If we fail to comply with these terms and conditions, our liability to you shall not exceed the purchase price of the relevant Goods.

Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury arising from our negligence or any other matter for which we cannot exclude our limit our liability at law.

Written Communications And Notices

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.

By ordering from us, you agree to these electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given to us must be given to us in writing to us at 185 Manor Road, Erith, Kent, DA8 2AD.

We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted by us on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.

You may print off one copy, and may download extracts, of any pages from our site for your personal reference only. You must not use any part of our copyright materials.

If you post comments about the Goods or Services on any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your Commentary on our site and in any advertising or social media outlets which we may create or contribute to.

Force Majeure Events

We will not be liable or be held responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event) such as floods, fires or strikes.

We reserve the right to revise and vary these terms and conditions from time to time.